Downtime in all services

Incident Report for Helloduty

Resolved

This incident has been resolved.

Posted Dec 03, 2025 - 23:30 EAT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 03, 2025 - 22:51 EAT

Investigating

We are currently investigating an issue that has caused all our services to go offline.

Posted Dec 03, 2025 - 21:04 EAT

This incident affected: USSD, WhatsApp, Voice, SMS, Zendesk Phone, Odoo Phone, Salesforce Phone, Freshdesk Phone, Zoho Phone, Workflow, Workflow API, Data, and Frontend.